Telehealth is an add on subscription that can allows for secure, HIPAA compliant video sessions. Review the video below and following text for the basic setup and workflow for using Telehealth.
Before you Begin
- Ensure that you are subscribed to Telehealth (Admin)
- Check System Requirements
TIP: To ensure optimal call quality, go to https://video-diagnostics.twilio.com/ to complete a pre-call test before you begin your appointment. A pre-call test is an essential step before your telehealth session to ensure that your device and connection are ready for a smooth and uninterrupted experience. This test helps determine your internet speed, video and audio quality, and any potential issues with access or equipment, allowing you to address them before the session starts.
Telehealth Appointment from Start to Finish
- Schedule a Telehealth Appointment
- Share Telehealth Appointment Link with Client
- via Appointment Reminder
- via Secure Message in the Client Portal
- via Email
- via Text
- Client - Prepare for 1st Telehealth Appointment
NOTE: Send your Client the this link for more information on telehealth appointments.
- Telehealth Appointment
- Start Telehealth Appointment
- Set Telehealth Browser Permission (one time thing)
- Optional - Share your Screen in Telehealth Appointment
- Client - Join Telehealth Appointment