Schedule Group Telehealth Session

Users can schedule a group Telehealth session with up to 20 participants (including the provider). Before you schedule please ensure the following: 

• Your Organization/Provider on the Appointment is subscribed to the Group Telehealth plan. This plan is different from the original Telehealth Subscription.
• Your Clients have already been formed into a Group within My Clients Plus 3.0. Each Client must be entered into the system as an individual and then formed into a Group. Your Group cannot be larger than 20 Clients for Group Telehealth sessions. Even if you edit out participants the system will not be able to schedule a Group Telehealth session for a group that has more than 20 clients. Each individual Client will be assigned a unique URL.
• The Appointment displays on the Calendar. Open the Appointment to see EACH Client's unique session URL.

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Schedule Single Group Telehealth Appointment

1. Click Schedule in the side navigation menu.
2. Click +New Appointment. The Appointment window opens. 

   

   
    
3. Select Event Type - Group.
4. Search for the group name. When you select the telehealth setting this field cannot be changed. 

   NOTE: You can add a new group directly from the new appointment window.

• Click the  icon.

  

   

• Enter Group name & add Clients.
  • Click Save Group.

    

     

1. Select a Service Type from drop down if it did not auto-populate. 
2. Select the Staff Member if different from yourself.
3. Select Duration, Date, Start/End times & Repeat setting (if applicable). See Schedule Client Appointment and Client Appointment Variations for more information. 
   • If you're not seeing the minute increment you need, click here to learn how to set your time scale units.
4. Select Forum: Telehealth. 

   NOTE: The place of service will display if the setting is active in your organization's profile. When this setting is turned on, you can select the telehealth POS code (At home or Not at home) when creating the appointment. The code will appear on progress notes and invoices.

   NOTE:  If one or more Staff Member(s) selected are not subscribed to Telehealth, Telehealth URLs will not be generated for the appointment. 

5. Select Location of Client: At Home or Not at Home. The telehealth Place of Service code corresponding to the selected telehealth Location of Client(s) will be added to invoices and progress notes. 
6. Select Location & Room (if applicable).
7. Enter Notes if needed. 
8. Click Save. 

   NOTE:  Staff members have the ability to set a default time zone that is different from organization & location time zones. For the associated staff, their agenda, calendar & appointment windows will then display in the time zone set by the staff member. Appointment times will display in the location time zone on the client list and signed documentation.
   See Set Your General Preferences for more information. 

   • Your preferred time zone will display next to the start/end times when you are creating the appointment.

     

     
   • Your preferred time zone and the appointment location time zone will show in your agenda.

     

Create Group Telehealth Appointments from Clients Page

1. Click Clients from the primary navigation bar. 
2. Click Groups.
3. Find your Group and click Appointments in the Actions column.
    

   

   
    
4. Click New Group Telehealth Appointment and follow steps listed above to enter appointment information in the new appointment pop-up window.
    

   

    

Schedule Recurring Group Telehealth Appointment 

1. Create a new appointment from the Schedule or Clients page as described above.
2. Activate the Repeat setting.
    

   

   
    
3. Enter recurring schedule. See Schedule Recurring (Repeat) Appointments for more information. 
4. Select Forum: Telehealth. 

   NOTE: The place of service will display if the setting is active in your organization's profile. When this setting is turned on, you can select the telehealth POS code (At home or Not at home) when creating the appointment. The code will appear on progress notes and invoices.

   NOTE: If one or more Staff Member(s) selected are not subscribed to Telehealth, Telehealth URLs will not be generated for the appointment. 

   

    

   NOTE:  When this setting is turned on, you can select the telehealth POS code (At home or Not at home) when creating the appointment. The code will appear on progress notes and invoices. 

    

Telehealth Appointment Reminders

If Telehealth Appointments are scheduled without a Telehealth subscription, Telehealth URLs will not be generated and will not be included in email and/or text Telehealth Appointment Reminders, if enabled. Follow the instructions here to modify email and text reminders.

Related Articles Edit Recurring Appointments