I do not see my client in the waiting room for the session.
- Confirm you are both in the same session. If you have created/joined an instant session or created two appointments for a client, you may be separate sessions.
- Look in your URL bar to check your session number and confirm that you and your client are in the same one.
- Look in your URL bar to check your session number and confirm that you and your client are in the same one.
- Ensure that you and your client are using either Chrome, Firefox, or Safari. Telehealth is not supported by Internet Explorer or Edge.
- If you are on supported browsers, wait about 30 seconds to see if your client shows up in the Waiting Room. The system may take a few seconds to work and register that they are in the Waiting Room. If they don't show up, refresh your browser and have your client do the same.