Prepare for your first Telehealth Appointment with your Provider.
TIP: To ensure optimal call quality, go to https://video-diagnostics.twilio.com/ to complete a pre-call test before you begin your appointment. A pre-call test is an essential step before your telehealth session to ensure that your device and connection are ready for a smooth and uninterrupted experience. This test helps determine your internet speed, video and audio quality, and any potential issues with access or equipment, allowing you to address them before the session starts.
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What is Telehealth?
Telehealth is the use of video and audio technologies to support long-distance services between Providers and their Clients.
Do I need a specific internet browser?
| If you are using a Desktop or Laptop, | If you are using a tablet or mobile phone, |
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What equipment do I need to join a Session?
You’ll need the below to join a Telehealth (online therapy) Session with your Provider:
- A computer, tablet, or phone (no applications or software to download).
- An external or integrated webcam.
- An external or integrated microphone.
- An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wifi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed at https://www.speedtest.net/.
- Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
Before You Join
Conduct a pre-call test to make sure your internet is strong enough and you're using the correct device and web browser.