MN CCBHC Reporting: Time to Services (I-SERV) Measure

Overview

The Time to Services (I-SERV) measure evaluates the time taken for clients to receive services after initial contact. It is composed of three submeasures that track the time until:

1. Initial Evaluation
2. Initial Clinical Services
3. Crisis Services

Measurement Parameters

Measurement Year (MY): January 1 - December 31 (12-month calendar year).

Eligible Population

To be included in the I-SERV measure, clients must meet the following criteria:

1. Age Requirement
   • At least 12 years old as of the end of the measurement year (MY).
2. New Clients
   • Individuals who have not received services at the clinic in the past 6 months.
3. Service-Seeking
   • Contacted the provider during the MY to seek services.
4. Crisis Services
   • For Submeasure #3 only, the client must have contacted the provider specifically for a crisis service.

Data Entry

Clients are arranged by age as follows:

• Adolescents: 12-17 years old (as of end of the MY)
• Adults: 18 years and older (as of end of the MY)

Data can be entered within the Client or Payer tab. Clients are additionally arranged by:

• Payer
• Ethnicity
• Racial Groups

Submeasures

Submeasure #1: Initial Evaluation (Days from First Contact)
Required Fields:

• Date of First Contact (Client tab)
• Initial Evaluation Date (Client tab)

1. If a client leaves and returns after 6 months, update the Date of First Contact and Initial Evaluation Date to reflect the new episode of care.

• • This ensures the client is re-evaluated for inclusion in the measure.

Submeasure #2: Initial Clinical Service (Days from First Contact)
Required Fields:

• Date of First Contact (Client tab)

1. Update the Date of First Contact if the client returns after 6 months.
2. The system will search the Time module for the first clinical service that occurs on or after the Date of First Contact.
   • This service may or may not be the same as the Initial Evaluation.

Submeasure #3: Crisis Services (Hours from First Contact)
Required Form:

• PRO-1358 (CCBHC Crisis Progress Note)

1. This form must be completed each time a crisis event occurs.
   • Each crisis event is counted individually, meaning a single client can contribute multiple data points to this measure.