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Error: The Selected Diagnosis Has Expired

  • Aug 13, 2025 2:30 PM UTC
  • Oct 16, 2025 8:43 PM UTC
  • 0 replies
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Ensora Education Team
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Error Message

The selected diagnosis has expired.

 

Description

This error will appear in the Time Module on a service line when the diagnosis code selected on the service line has an expiration date in the Client module > Diagnosis tab that has past.

 

Resolution

  1. Go to the Clients Module or click on the client's name link on the service line.
  2. Click the Diagnosis tab.
  3. In the Expiration column, update the expiration date.

    Client_Dx_Expiration.png
     
  4. Click Save.

IMPORTANT: Once the cause of an error has been resolved, the original service line must be re-saved in the Time Module by double-clicking on the service line anywhere that is not a blue link (i.e. staff's name) to open and clicking Save once again. If the cause of the error has been resolved then the error will no longer appear in the Time Module.

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