Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsExpiring Authorization Alert An alert will now appear when scheduling an appointment for a patient with an authorization that is approaching or has passed the end date. The timeframe for an authorization to be considered expiring is based on the clinics authorization reminder settings. Missing Authorization Alert An alert will now appear when scheduling an appointment for a patient without an authorization if the payers Missing Authorization Alerts option is turned on. More Information for Superbills When the Show Billing Details option is turned on, invoices with charges from an appointment will now include the patients date of birth and the address of the appointments location. An admin can now turn on an option to include GO, GP, or GN modifiers on invoices for all billing codes submitted from an OT, PT, or Speech services. Improved Stability for Status Updates Reminders for Status Updates will now consider only the last 12 months of appointments to improve performance and stability.    Defect FixesZeros in Billing Codes are Sometimes Being Removed on Charges report If a billing code has leading zeroes, such as 00011, the full number will now be included in the Charges report in new Insights. Previously, leading zeroes did not appear. Missing Rx Expiration Reminders Resolved an issue that sometimes caused Rx Expiration reminders not to appear. Duplicates in the Charges Report Resolved an issue that caused duplicate rows to appear in the Charges report in new Insights in some situations.

NOTE: These changes go into effect during the evening on the date specified in the article title; most users will see these items the following day. Defect FixesCorrected a bug that could prevent a midlevel user from signing for a scheduled drug. Improved synchronization capabilities with EHRs that exchange medication data with Ensora eRx.

Jump to Section:New Features & Improvements Defect Fixes NOTE: These changes go into effect during the evening on the date specified in the article title (ie Wednesday night); most users will see these items the following day (ie Thursday morning).  New Features & ImprovementsWorkflow Improvements The Sig Builder now displays individual buttons for Prescribe, Record, Queue Rx, and Delete. The Real Time Benefits page now displays a single Continue button. This button will remember the previously selected action and take the user to Compose or Transmit as appropriate. Inhouse Dispensation The inhouse pharmacy is now saved to the patient upon Transmit. Inhouse pharmacies are now displayed on the Location Pharmacy List.    Defect FixesInteractions and Drug Review Corrected a visual bug that inserted additional dividing lines. Source Updates The Source icon now properly updates after transmission for prescriptions submitted via the EHR. Tasks Page Performance Improved the load speeds for Pending Prescriptions. Inhouse Dispensation Addressed a bug that could occur while attempting to fax to an inhouse pharmacy while the account has fax disabled. Corrected the RxDetails display for faxed inhouse prescriptions.

Jump to Section:New Features & Improvements Schedule Clients Cases & Notes Billing Defect Fixes Schedule Clients Ensora Data Collection Billing Dynamic Forms Reports Profile & Settings Payment Processing  New Features & Improvements Schedule A new Availability Week view lets you view the availability of up to 10 staff members simultaneously. Please note that since this view allows for a limited selection of staff, the calendar filters from the Overview tab will not apply to the Availability view. Introducing a more intuitive scheduling experience: The Schedule page has been refreshed with a modern layout, enabling you to seamlessly access multiple schedule views, quickly filter the data in each view, and efficiently schedule Individual, Group, and Non-Client appointments. When rescheduling or canceling appointments, you can collect additional data to provide insights into scheduling trends within your organization. The new Organization Cancelation Policy feature empowers you to enforce your organizations appointment cancelation policies and collect revenue from Clients for canceled and no-show appointments.See Organization Cancellation Policies - Overview for more information.  NOTE: This feature is being rolled out in phases. All organizations will have this feature available in the upcoming months.  Clients We’ve updated the look and feel of the Client Lists! This update improves the usability and efficiency of the All Clients, My Clients, Prospective Clients, and Groups lists, allowing easier navigation and creation of new clients and groups.   Cases & Notes We introduce a new organization setting allowing the duration field to populate into progress notes based on the time spent in the telehealth session.   Billing We’re excited to introduce a new automation feature that allows billers to automatically archive unmatched ERAs for their practice. With this feature, organizations can choose a specific day to have ERAs archived, which is particularly beneficial for customers managing billing across multiple accounts. Introducing the ability to document a $0 payment on the Manual Insurance payment page. Billers now have the ability to document a $0 payment and mark the claim as denied via a denial toggle. [Back to Top]  Defect Fixes Schedule Addressed an issue with the agenda using the Organization time zone instead of the Staff time zone. Corrected an issue where a deleted appointment associated with an appointment series, would remain deleted even if it was reinstated. Corrected an issue in which the agenda PDF would display the time zone associated with the Organization rather than the time zone for the staff member. Corrected an issue where modifications to a rescheduled availability block could not be saved. Corrected an issue where an extra availability block was created when rescheduling a single occurrence of a repeating availability block. Resolved an issue where users were unable to edit a repeating availability block after changing the time slot.   Clients Addressed an issue within the group appointments in which the attendees list would appear empty when documenting the attendance from the agenda view. Corrected an issue that would remove a group from a client's group page when all members are archived with the exception of one client. Corrected an issue where some area codes for phone numbers would show phone number is invalid.   Ensora Data Collection Corrected an issue where if the Ensora Data Collection time on a SOAP Note was different by one minute from the system appointment it was attached to, the time was not updated to the Ensora Data Collection time when using the Use Ensora Data Collection SOAP Note Times for Appointment Matching†setting. This has been fixed so that the Ensora Data Collection time will update as expected on the system appointment.   Billing Corrected an issue where archived service types were not displaying as archived within the invoice page. Addressed an issue with the Service facility being sent on claims even when it was previously removed.   Dynamic Forms Corrected an issue where data on a dynamic form was not saved when using the "Copy from last form".   Reports Addressed an issue in which certain fields were not populating on the "Closed Cases Report" when the client was archived.   Profile & Settings Corrected an issue within the Settings page where the page would refresh without saving when the user would press enter.   Payment Processing Corrected an issue in which the image was missing on the "Receipt for your payment" email. [Back to Top]

Jump to Section:New Features & Improvements Schedule Clients Cases & Notes Billing Defect Fixes Schedule Clients Billing Dynamic Forms Reports Profile & Settings Payment Processing  New Features & Improvements Schedule A new Availability Week view lets you view the availability of up to 10 staff members simultaneously. Please note that since this view allows for a limited selection of staff, the calendar filters from the Overview tab will not apply to the Availability view.   Clients We’ve updated the look and feel of the Client Lists! This update improves the usability and efficiency of the All Clients, My Clients, Prospective Clients, and Groups lists, allowing easier navigation and creation of new clients and groups.   Cases & Notes We introduce a new organization setting allowing the duration field to populate into progress notes based on the time spent in the telehealth session.   Billing Introducing the ability to document a $0 payment on the Manual Insurance payment page. Billers now have the ability to document a $0 payment and mark the claim as denied via a denial toggle. We’re excited to introduce a new automation feature that allows billers to automatically archive unmatched ERAs for their practice. With this feature, organizations can choose a specific day to have ERAs archived, which is particularly beneficial for customers managing billing across multiple accounts. [Back to Top]   Defect Fixes Schedule Corrected an issue when a new subscription is created, the locations were getting duplicated in the search drop down on the bulk edit appointments page. This has been corrected so that the locations will only display once. Addressed an issue with the agenda using the Organization time zone instead of the Staff time zone. Corrected an issue where a deleted appointment associated with an appointment series, would remain deleted even if it was reinstated. Corrected an issue in which the agenda PDF would display the time zone associated with the organization rather than the time zone for the staff member. Corrected an issue where modifications to a rescheduled availability block could not be saved. Corrected an issue where an extra availability block was created when rescheduling a single occurrence of a repeating availability block. Resolved an issue where users were unable to edit a repeating availability block after changing the time slot.   Clients Addressed an issue within the group appointments in which the attendees list would appear empty when documenting the attendance from the agenda view. Corrected an issue that would remove a group from a client's group page when all members are archived with the exception of one client. Corrected an issue where some area codes for phone numbers would show phone number is invalid.   Billing Corrected an issue in which archived service types would not displayed as archived on invoices. Addressed an issue with the Service facility being sent on claims even when it was previously removed.   Dynamic Forms Corrected an issue where data on a dynamic form was not saved when using the "Copy from last form".   Reports Addressed an issue in which certain fields were not populating on the "Closed Cases Report" when the client was archived. Corrected an issue where staff members without provider permissions were being added as the rendering provider when an invoice was created.   Profile & Settings Corrected an issue on the Settings page where pressing Enter would refresh the page without saving changes.   Payment Processing Corrected an issue in which the image was missing on the "Receipt for your payment" email. [Back to Top]

Jump to Section:New Features & Improvements Portal App Defect Fixes Portal App  App Version: 20240923.3 New Features & ImprovementsPortalUser can copy Targets between students We’ve added a new feature that allows a user to copy targets from one student to another. Implement new Customer Ideas Portal We’ve added a new ideas portal that allows customers to submit feature requests, including better tracking and management capabilities.  AppNew SOAP Note Addendums feature is coming soon!  Look out for more information on our new SOAP Note Addendums feature. This feature will allow users to add addendums to SOAP Notes rather than editing the entire note.     Defect FixesPortalGraph for Frequency targets and behaviors shows an error message in specific circumstances  We resolved an issue where Frequency target and behavior graphs showed an error when comparing two graphs that were collected by two different users after clicking on the Split Data By Therapist option Unable to Fetch Trial Data  Some users were reporting an issue where the Fetch Trial Data button remained greyed out and never completed downloading. We’ve made performance improvements and this issue is now resolved. Manually Closed Targets Appear in the "In Treatment" Graphing Folder in Analysis & Reporting > Graphing Manually closed targets will no longer appear in the In Treatment graphing folder. Graphs Do Not Load When Trying to View Them in Trial Sheet A configuration change resolved an issue where trial sheet graphs were not loading.   AppApp sometimes returns a list of zero available students on the Manage Students screen  This issue has been resolved. Available students will load as expected. Resolved two crashes reported in our crash analytics

Jump to Section:New Features & Improvements Billing & Payments Clinical Reporting System Defect Fixes Billing & Payments Clinical  New Features & ImprovementsBilling & PaymentsLinked Vantage Payments Vantage payments have been linked to Vantage payment transaction history. ClinicalClient Ethnicity - New Option Within the Client card, the "Unknown" option has been added for the Ethnicity field. Reporting2200 Report - Edits to Report Filters  Edits were made to filters of the 2200 Report to increase accuracy. Filters were added for Location and Program. The requirement to select a Client Group when a location/program is selected has been removed.  SystemHelp Menu - Suggest Enhancement Option When a user selects the Suggest Enhancement option from the Help menu in the application, it will direct to the Aha! Idea Portal.     Password Reset Link From the application log in screen, when a user clicks the link next to "Forgot your password?", it will navigate to the Knowledge Base in Salesforce.   [Back to Top]  Defect FixesBilling & PaymentsTime Entry Settings Fix In Settings > Setup in the Time Entry section, if option Allow/do not allow units for no-shows is set to "Do not allow", when the user navigates to the Time module and sets the service status to "No Show", the units field will change to "0". 1300 Report - Appointment Billing Status Fix Any appointments without service lines should appear on the 1300 Report.  Data for ERAs The Data column for ERAs with the same file name will contain the same data regardless of owner.  Insurance Billing Code 1003 Lodging  Users were previously unable to add Revenue code 1003 to an authorization subtab without receiving an error. This has been resolved.  ClinicalPayers Sorting Fix When clicking the Payers header in the Eligibility module, the Payers are now sorted alphabetically based on the primary payer first and then the secondary payer.  Dashboard Permissions Fix Permissions have been updated so that only users with the "Add, change delete organization-wide dashboards" permission, are able to add organization-wide dashboards that are visible by all users. Users without access are only allowed to add private dashboards that are visible to themselves.  Change Client Tabs Navigation Issue An issue was fixed that will allow a user to navigate through Change Client tabs without error.  [Back to Top]

Jump to Section:New Features & Improvements Defect Fixes  New Features & ImprovementsSchedule A new Availability Week view lets you view the availability of up to 10 staff members simultaneously. Please note that since this view allows for a limited selection of staff, the calendar filters from the Overview tab will not apply to the Availability view. Introducing a more intuitive scheduling experience: The Schedule page has been refreshed with a modern layout, enabling you to seamlessly access multiple schedule views, quickly filter the data in each view, and efficiently schedule Individual, Group, and Non-Client appointments. When rescheduling or canceling appointments, you can collect additional data to provide insights into scheduling trends within your organization. The new Organization Cancelation Policy feature empowers you to enforce your organization’s appointment cancelation policies and collect revenue from Clients for canceled and no-show appointments. See Organization Cancellation Policies - Overview for more information.  NOTE: This feature is being rolled out in phases. All organizations will have this feature available in the upcoming months. Clients We’ve updated the look and feel of the Client Lists! This update improves the usability and efficiency of the All Clients, My Clients, Prospective Clients, and Groups lists, allowing easier navigation and creation of new clients and groups.   Cases & Notes We introduce a new organization setting allowing the duration field to populate into progress notes based on the time spent in the telehealth session.   Billing Introducing the ability to document a $0 payment on the Manual Insurance payment page. Billers now have the ability to document a $0 payment and mark the claim as denied via a denial toggle. We’re excited to introduce a new automation feature that allows billers to automatically archive unmatched ERAs for their practice. With this feature, organizations can choose a specific day to have ERAs archived, which is particularly beneficial for customers managing billing across multiple accounts. [Back to Top]   Defect FixesSchedule Corrected an issue when a new subscription is created, the locations were getting duplicated in the search drop down on the bulk edit appointments page. This has been corrected so that the locations will only display once. Addressed an issue with the agenda using the organization time zone instead of the Staff time zone. Corrected an issue where a deleted appointment associated with an appointment series, would remain deleted even if it was reinstated. Corrected an issue in which the agenda PDF would display the time zone associated with the Organization rather than the time zone for the staff member. Corrected an issue where modifications to a rescheduled availability block could not be saved. Corrected an issue where an extra availability block was created when rescheduling a single occurrence of a repeating availability block. Resolved an issue where users were unable to edit a repeating availability block after changing the time slot.   Clients Addressed an issue within the group appointments in which the attendees list would appear empty when documenting the attendance from the agenda view. Corrected an issue that would remove a group from a client's group page when all members are archived with the exception of one client. Corrected an issue where some area codes for phone numbers would show phone number is invalid.   Billing Corrected an issue in which archived service types would not displayed as archived on invoices. Addressed an issue with the Service facility being sent on claims when it was previously removed.   Dynamic Forms Corrected an issue where data on a dynamic form was not saved when using the "Copy from last form".   Reports Addressed an issue in which certain fields were not populating on the "Closed Cases Report" when the client was archived.   Profile & Settings Corrected an issue on the Settings page where pressing Enter would refresh the page without saving changes.   Client Portal Corrected an issue where some staff members couldn’t send a message to a client on the Client Portal.   Payment Processing Corrected an issue in which the image was missing on the "Receipt for your payment" email. [Back to Top]

NOTE: There may be times when Version numbers seen here are skipped. Any changes or additions in skipped versions are included in the next public release. For example, Release Notes 8.10.1, followed by Release Notes 8.10.4; Release Notes for 8.10.4 would include any changes made in 8.10.2, 8.10.3, and 8.10.4. Version: 8.50.20 New Features & ImprovementsReports Two new columns have been added in flexible reports to capture 'Supervising Provider Signature ' and ' Supervising Provider Sig Capture Time '. Client Home Screen A new column has been added on the Client Home screen for the client's member ID, applicable to all clients globally Claims Script has been updated to display the rendering provider’s name in the existing segment for claims associated with the 'Forward Health' funding source, and this change applies to all clients Invoices Invoice Description Column has been modified to capture complete Information of Description.

New Features and ImprovementsICD 10 Updates for 2024 - 2025 ICD 10 codes in Fusion have been updated for the October 2024 - 2025 changes. Inactive billing codes missing from Charges insight filter The Charges report can now be filtered by inactive billing codes.   Defect FixesLong payer names overlap address on claim form Long payer names on a claim form will no longer wrap to the next line and obscure the payer’s address.

NOTE:  There may be times when Version numbers seen here are skipped. Any changes or additions in skipped versions are included in the next public release. For example, Release Notes 8.10.1, followed by Release Notes 8.10.4; Release Notes for 8.10.4 would include any changes made in 8.10.2, 8.10.3, and 8.10.4. Version: 8.50.18 Updates & ImprovementsNotifications can be received from Yahoo email address now in the Parent Portal Globally. Pay Calculation has been modified to consider 2 digits post decimal point.

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsSchedule Introducing a more intuitive scheduling experience: The Schedule page has been refreshed with a modern layout, enabling you to seamlessly access multiple schedule views, quickly filter the data in each view, and efficiently schedule Individual, Group, and Non-Client appointments. When rescheduling or canceling appointments, you can collect additional data to provide insights into scheduling trends within your organization. The new Organization Cancelation Policy feature empowers you to enforce your organization’s appointment cancelation policies and collect revenue from Clients for canceled and no-show appointments. See Organization Cancellation Policies for more information. NOTE:  This feature is being rolled out in phases. All organizations will have this feature available in the upcoming months. Support Center We've moved to a new idea portal for submitting feature ideas. If you've submitted feedback before, click "Forgot password" to reset your access for the new portal. All previous requests have been transferred over.    Defect FixesSchedule Corrected an issue where Users could not scroll the entire length Calendar Month view when a high volume of appointments have been scheduled.   Cases & Notes Corrected an issue when the place of service was saved on the progress note to something other than the Organization default place of service, it would sometimes not update on the note. This has been fixed so that if the place of service is changed on the progress note then it will be updated accordingly.   Billing Corrected an issue where the Ledger tab was not loading for some clients. Now you should be able to navigate to the client’s ledger and view them as normal. Corrected an issue where some superbills were displaying the billing fields (i.e. NPI, Tax ID, license#) from the Organization Profile instead of the Location-specific Group Settings when this setting was checked. Now if this setting is checked it will show the Location specific group settings on the superbill accordingly.

Jump to Section:New Features & Improvements Defect Fixes New Features & ImprovementsSchedule Introducing a more intuitive scheduling experience: The Schedule page has been refreshed with a modern layout, enabling you to seamlessly access multiple schedule views, quickly filter the data in each view, and efficiently schedule Individual, Group, and Non-Client appointments. When rescheduling or canceling appointments, you can collect additional data to provide insights into scheduling trends within your organization. The new Organization Cancelation Policy feature empowers you to enforce your organization’s appointment cancelation policies and collect revenue from Clients for canceled and no-show appointments. See  Organization Cancellation Policies for more information. NOTE:  This feature is being rolled out in phases. All organizations will have this feature available in the upcoming months. Support Center We've moved to a new idea portal for submitting feature ideas. If you've submitted feedback before, click "Forgot password" to reset your access for the new portal. All previous requests have been transferred over.   Ensora Data Collection Improvements have been made to the Ensora Data Collection Notes page to show notes coming from Ensora Data Collection in the student's time zone from their Demographics section. All appointments on the Ensora Data Collection Notes page will also now display in your staff preferred time zone. This will aid in helping to match notes to appointments with more accuracy especially for organizations that are in multiple time zones.    Defect FixesSchedule Corrected an issue where Users could not scroll the entire length Calendar Month view when a high volume of appointments have been scheduled.   Cases & Notes Corrected an issue when the place of service was saved on the progress note to something other than the Organization default place of service, it would sometimes not update on the note. This has been fixed so that if the place of service is changed on the progress note then it will be updated accordingly.   Billing Corrected an issue where the Ledger tab was not loading for some clients. Now you should be able to navigate to the client’s ledger and view them as normal. Corrected an issue where some superbills were displaying the billing fields (i.e. NPI, Tax ID, license#) from the Organization Profile instead of the Location-specific Group Settings when this setting was checked. Now if this setting is checked it will show the Location specific group settings on the superbill accordingly.   Reports Corrected an issue where when service types were updated to show a certain supervision status it was causing an error in the database, which was causing incorrect information to be displayed in the supervision report. This error has been corrected so that the correct information will now be displayed on the supervision report.

New Features & ImprovementsSchedule  Corrected an issue where Users could not scroll the entire length Calendar Month view when a high volume of appointments have been scheduled.   Cases & Notes Corrected an issue when the place of service was saved on the progress note to something other than the Organization default place of service, it would sometimes not update on the note. This has been fixed so that if the place of service is changed on the progress note then it will be updated accordingly.   Billing Corrected an issue where the Ledger tab was not loading for some clients. Now you should be able to navigate to the client’s ledger and view them as normal. Corrected an issue where some superbills were displaying the billing fields (i.e. NPI, Tax ID, license#) from the Organization Profile instead of the Location-specific Group Settings when this setting was checked. Now if this setting is checked it will show the Location specific group settings on the superbill accordingly.

NOTE: These changes go into effect during the evening on the date specified in the article title (ie Wednesday night); most users will see these items the following day (ie Thursday morning).  New Features & ImprovementsChange Rx Enhancements A user may now reassign a Pharmacy Change message to another doctor. Tasks Page Filters The Location, Prescriber, and Drug Schedule filters now update the page dynamically without requiring the Filter button. A Reset button has been added to clear the existing filters. Drug Search Display The Drug Search options are now displayed under the drug search field. The Drug Search field now displays "drug name" for clarity. Replace Behavior Selecting the Replace option from an Active Medication will return the user to the top of the page to see the results of the Replace lookup. EPCS 2FA Signing Users are now shown only the 2FA signing tools associated with their account, e.g. Hardware Token and/or Authy App. Favorites Display Improvements The Copy Doctor's Favorites tool is now minimized by default to more prominently display the Doctor's Favorites lists.   Defect FixesTasks Page Alerts The display of the alerts for pending Renewal and Change requests now properly clear if there are no renewals or change messages to be displayed. Pending Prescription Save Corrected a bug that could prevent saving a prescription without a pharmacy selected. EPCS Prescribing Log Corrected a performance issue that could prevent the Prescribing Log from properly displaying. Drug Search Empty Corrected a bug that could disable the drug search button if the field was not populated.

Release Notes highlight our latest features, improvements, and fixes! Always remember to download/update to the latest version to experience any previous improvements and features. NOTE:  There may be times when Version numbers seen here are skipped. Any changes or additions in skipped versions are included in the next public release. REMINDER: To schedule an update to the latest version, please contact Support to submit a request.   Version 3.62 New Features & Improvements Ability to Remove ClaimsUsers will now have the ability to open jobs within Fiscal Overview > Unbilled Charges, that are in Preview status. Claims can be selected for deletion from the job so they are not included in the Claim files. See Unbilled Charges for more information. Client Profile - New Education/Vocation Tab  A new Education/Vocation tab has been added in Clients > [Client]. Education/Vocation fields that had been on the Profile tab have been moved to this new tab, along with new related fields. See Education/Vocation Tab for more information. Remittances > Batches - Totals The Remittances > Batches screen now includes totals for Total Payments, Total Adjustments, Unposted Payments, and Non-Matching Payments to assist users in balancing checks when receiving payments. Mark Remittances from Not Ready to Done Users can now mark Remittances from Not Ready to Done without posting them. See View a Batch for more information. Updates to Reports The Staff Time Events Report, Clients Missing Payer Report, Admissions by Date Range Report, Clients by Enrollments Report, and Unapplied Payments Report no longer run automatically. The 835 Claim ID has been added to the Remittances Report. Update to NewCrop Medication Card The strength units of a prescription will now show in the Medications card within the Timeline.New Service Definition Category field in Service Definitions A new Service Definition Category field has been added in Configuration - Services/Payers > Service Definitions > Profile. Users can utilize this field to identify the type of service definition selected to be used for reporting if needed. A new Service Definition Categories defined list has been added within Configuration - Setup > Defined Lists to populate the new field.   Defect Fixes Refunded Client Payments Display Refunded Client Payments no longer display on the Apply Payments screen. Forms via Informs for Confidential Clients When a form is shared by email using Informs for a Confidential Client, the recipient will now see the Client name in the email body. Edit a Group Event  When users edit a group event, any field values that were changed will now remain after a conflict has been removed.   Hotfix - Version 3.62 Defect Fixes Service Creation from Event Issue An issue was corrected where Events were unable to be converted to a Service. 837P Files - Reporting Loop 2000B SBR data Issue An issue was corrected where Other Payers without a charge were being reported on the 837 file without adjudication information. Those Other Payers will not be reported unless the configuration indicates that Loop 2320 AMT*A8 is required. NewCrop Medication Sync Issue A defect was corrected where if NewCrop has no staff information available, the application code would default to the logged in user.  To download the complete list of release items: Release Items September 6, 2024 Version 3.62