The system processes payments using two different secure payment processors: Vantage, and Ensora Payments with Stripe. When you enrolled in payment processing, you enrolled with either Vantage or Ensora Payments with Stripe. While both are secure merchant processing platforms, they each function differently as they interface within the system.
Because of this difference, articles in the system's online Knowledge Base may indicate that some information is for clinics using Vantage, while other information is for clinics using Ensora Payments with Stripe. This means that if you are looking up payment processing information in the system's Knowledge Base, you need to know which payment processor your clinic is using.
NOTE: For payment-related questions, please contact the Ensora Payments Team at payments.support@ensorahealth.com or 877-288-5583 (option 2 then 6 for Payments)
How do I know which payment processor the system uses for my practice?
If you aren't sure which payment processor the system is using for your practice, navigate to the sidebar menu, click on Organizations, select Settings, then click on the Ensora Payments tab.
If you are enrolled with Ensora Payments with Stripe, there will be a green Active bubble next to the Ensora Payments logo, and a green View Dashboard button.
If you are enrolled with Vantage, there will be information about Ensora Payments, and a green Start Application button.
| Ensora Payments with Stripe | Vantage |
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