Troubleshoot Payment Processing Issues for Clients

Payment processing errors can often be resolved by adjusting your browser, device or operating systems settings. You can also check to make sure you are using a Credit Card Accepted by Fusion.

Common errors include:

• An error message that states "An Unknown Error Occurred" while trying to process a payment.
• Continuous spinning wheel when trying to process a payment.
• Unable to add a credit card to the client record/Nothing happens when you click the Manage Payment Methods or Add Payment Method buttons.

If you experience these errors while trying to process a payment, make sure you have your settings configured appropriately. Browser pop-up blockers should be disabled or turned off for all browsers, and Chrome is the recommended browser for payment processing. If you are using an iPhone, iPad or Mac, your settings should allow cross-site tracking and cookies.

Jump to Section:

Enable Payment Processing with Chrome

Chrome is the recommended browser for payment processing. To enable payment processing on Chrome, set settings to allow third-party cookies and pop-ups, or add https://app.fusionwebclinic.com and other Ensora Payments websites as trusted sites and allow third-party cookies and pop-ups on trusted sites.

Allow Cookies or Allow Cookies on Trusted Websites:

1. Click the Customize and Control icon (Three Dots)  at the top right.
2. Select Settings.
   
    
3. Enter Cookies in the Search field.
4. Select Third-Party Cookies. 
   
    
5. You can either allow third-party cookies, or add https://app.fusionwebclinic.com and other Ensora Payments websites as trusted sites and allow third-party cookies on trusted sites.
   • Allow third-party cookies: Select Allow Third-Party cookies in the Default Behavior section.
     
      
   • Add https://app.fusionwebclinic.com as a trusted site and allow third-party cookies on trusted sites: Click the Add button next to Allowed to Use Third-Party Cookies in the Customized Behaviors section, then enter https://app.fusionwebclinic.com in the site field and click the Add button. Click the Add button again to add therahub.io and other Ensora Payments websites.
     
      

Allow Pop-Ups or Allow Pop-Ups on Trusted Websites:

1. Click the Customize and Control icon (Three Dots)  at the top right.
2. Select Settings.
   
    
3. Enter Pop-Ups in the Search field.
4. Select Site Settings. 
   
    
5. Select Pop-Ups and Redirects.
   
    
6. You can either allow pop-ups, or add https://app.fusionwebclinic.com and other Ensora Payments websites as trusted sites and allow pop-ups on trusted sites.
   • Allow third-party pop ups: Select Sites Can Send Pop-Ups and Use Redirects in the Default Behavior section.
     
      
   • Add https://app.fusionwebclinic.com as a trusted site and allow pop-ups on trusted sites: Click the Add button next to Allowed to Send Pop-Ups and Use Redirects in the Customized behaviors section, then enter https://app.fusionwebclinic.com in the site field and click the Add button. Click the Add button again to add therahub.io and other Ensora Payments websites.
     
      

Enable Payment Processing on iPhone & iPad

To enable payment processing on your iPhone or iPad, go to your Settings > Safari and toggle off Prevent Cross-Site Tracking and Block All Cookies.

Enable Payment Processing on Mac

To enable payment processing on your Mac, choose Safari > Preferences, click Privacy, then uncheck Prevent Cross-Site Tracking and Block All Cookies. 

[Back to Top]