Payment Processing: Payouts to Your Bank Account & Bank Reconciliation

The system processes payments using two different secure payment processors: Vantage, and Ensora Payments with Stripe. Details about payouts to your bank account depend on your payment processor.

How do I know which payment processor the System uses for my practice?

Depending on which payment processor your practice is using, click the appropriate link below to learn about payouts to your bank account.

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Payouts to Your Bank Account: Ensora Payments & Stripe

In most cases, when you start processing live payments from your customers with Stripe, you won’t receive your first payout (deposit to your bank account) until 7-14 days after receiving your first successful payment.

After you receive your first payment, you can expect to receive funds in your bank account two business days after a payment has been processed by Stripe. Most banks deposit payouts into your bank account as soon as they receive them, though some may take a few extra days to make them available.

You can review payouts and payout details for completed, upcoming and recent payouts in the Stripe Dashboard. Click on a payout from the payout list to see the related transactions. You can use this to reconcile with your bank deposits. The Payment Processing Transactions Report also shows all Client Payments made in the system that are tied to Payment Processing transactions using Ensora Payments with Stripe.

Payouts to Your Bank Account: Vantage

If your clinic uses the system for payment processing, you'll see deposits and withdrawals in your bank account for the payments and refunds that were processed through the system.

Deposits for Payments

Payments are sent to your bank each business day at 5:00 pm Eastern Time as a single deposit, minus the transaction fees. That means:

• Payments submitted before 5:00 pm will be sent to your bank on the same day.
• Payments submitted after 5:00 pm will be sent to your bank on the next business day.

Withdrawals for Refunds or Chargebacks

Refunds you make to your clients and chargebacks initiated by a credit card provider are sent to your bank each business day at 5:00 pm Eastern Time as a single withdrawal. That means:

• Refunds submitted before 5:00 pm will be sent to your bank on the same day.
• Refunds submitted after 5:00 pm will be sent to your bank on the next business day.

An Example

1. Let's say you process three payments in the system on a Monday: $100 at 10:00 am, $101 at 3:00 pm, and $110 at 6:00 pm Eastern Time.
2. On Tuesday, you'll receive a deposit* for $201 (minus the transaction fees).
3. On Wednesday, you'll receive a deposit* for the $110 payment that was submitted after 5:00 pm.

* The actual timing for a deposit or withdrawal to appear in your bank account will depend on how quickly your bank processes it.

Here's a visual of this example to illustrate the timing of each transaction: