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Retrieve & Reset Client PIN

  • August 13, 2025
  • 0 replies
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Ensora Education Team
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PERMISSIONS REQUIRED: Location supervisor or access to list manager.

Administrators are able to reset a client's PIN from inside the Client Profile. 

  1. Hover over the Managers tab in the navigation bar and select Client Manager from the drop-down. 
  1. Select appropriate Client.
  
  1. Scroll down to the Other section on the side menu bar, and click Client Signatures.
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  1. Click Forgot PIN?
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  1. If the client is with the provider they can enter in the answer to their security question, and click Show PIN to view their PIN number.
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  1. If the client forgot the answer to their security question, click Reset PIN. 

    Note: If they forget the answer again, the PIN number will change each time they click Reset PIN.

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