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When you manually update a claim to Paid/Processed without a corresponding ERA, you have the ability to revert the claim to its previous state.

 

  1. Click Billing from the side navigation menu and click Claims.
  2. Click the Paid/Processed tab. 

    2023-02-27_12-28-57.png
     
  3. From the Actions menu, click Back to [previous claim state]to revert the claim. In this example, the previous state is Submitted.

    2023-02-27_12-35-22.png
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