Many practices are actively seeking out alternatives to traditional in-office appointments in the wake of COVID-19. Moving your practice online can provide peace of mind for your providers and clients. While the process may seem overwhelming, the system is committed to providing quick and easy solutions to getting your practice online.
We have put together some resources to help you get up and running as quickly as possible.
See how easy the system is to use with our demo!
First, here is how you get started with your free 3 day trial. You can start seeing clients immediately with this trial.
Here is our pricing information. If you don't see a plan that works for you, please reach out to us and we can help. We have individual and group plans. We also offer a 20% discount for non-profits.
Most importantly, here is how to get started with adding your clients and starting your sessions!
Video Training on Starting Sessions and Adding Clients
Additional Resources
Security
To ensure you're complying with HIPAA privacy rules, consider your location when conducting a teletherapy session. Conduct your session in a private, confidential space where no one is within hearing range. Check to see if your governing body has any resources to ensure you’re complying with HIPAA guidelines and your code of ethics when practicing via teletherapy. The system is HIPAA compliant!
Licensure
Currently, providers need to be licensed in the state where they reside and in the states where their clients reside. For example, if you practice in Arizona and service a client in California, you would need to be licensed in Arizona and California. This means you may need to obtain and maintain licenses in more than one state.
However, some governing bodies are working on or have in place licensure compacts. These compacts allow the provider to practice in multiple states. Make sure you check with your governing body and the state’s licensing board to verify licensing requirements before initiation of services.
Billing
(UPDATED INFO ABOUT TELEHEALTH REIMBURSEMENT HERE)
At this time, the system does not offer integrated insurance billing services, but you can collect credit card payments from customers from within the system.
Reimbursement for teletherapy can vary by state, services, and payers. Some payers will reimburse for teletherapy services, however, each state and payer has its own policies for billing and reimbursement. Before initiating teletherapy services at your clinic, make sure you check with each payer and get a written response to confirm:
- That services delivered via teletherapy will be reimbursed and at what rate
- Any guidelines for reimbursement such as billing, coding, and modifier use
- Additional changes that may need to be on the claim form such as the place of service code, originating site, or distance site
- How services can be delivered (e.g. real-time or asynchronous)
- Supervision guidelines (if applicable)
- Documentation requirements
- Any additional limitations
State Regulations
Some states may have regulations or policies in place surrounding teletherapy. For example, some states may require that the initial visit be in-person before the client can be seen via teletherapy. Make sure you review and confirm your state’s published policies or regulations.
We know that together we can get your practice online and help make that transition as seamless as possible!