Computers/Devices/Networking
| Minimum (May be less than ideal experience) | Recommended (Best Experience) | |
Desktop/Laptop Devices | ||
| Windows Computers | Microsoft Windows 10 | Microsoft Windows 11 |
| Macintosh/Apple Computers | Macintosh OS 11 | Macintosh OS 12.1 or higher |
| Memory (RAM) | 4 GB | 8 GB |
Tablet Devices | ||
| We are often asked which tablet we recommend. Much of this comes down to personal preference. Before purchasing a tablet, we suggest lending one from a staff member to practice using the system with it under the constraints of your office and network setting. A test drive is the best way to decide which tablet you prefer. | ||
| Apple (iPad) | iPadOS 13 | iPadOS 15 |
| Android | Android 10 | Android 12.0 or higher |
| Other Tablets | Compatibility with other makes and models of tablet devices is not ensured. Our recommendation is to perform an equipment trial under the constraints of your office and network before purchasing. | |
Networking | ||
|
| Ethernet LAN 10/100 Min of 5Mbps for a single networked device (add 256Kbps for each additional networked device) | Gigabit Ethernet LAN 20Mbps for a single networked device (add 256Kbps for each additional networked device) |
Signature Pad
| Signature Pad | Topaz Signature Pads |
Internet Browsers
| Chrome | Current Chrome Version |
| Safari* * Limited support on Macintosh computers | Current Safari Version |
| Microsoft Edge | Microsoft Edge Legacy is not supported. |
| Mozilla Firefox | Current Firefox Version |
| Internet Explorer | Internet Explorer is not supported. It was eliminated from support on 1/1/2020. |
Teletherapy
| PC (Windows) | Chrome and Firefox |
| Apple (Mac) Computers | Chrome, Safari (version 11+) and Firefox |
| IOS iPad, iPhone | IOS 11 with Safari browser |
| Android tablets & phones | Chrome or Firefox browser |
| For best results: Close any background applications that are not needed during your teletherapy session to ensure the platform receives the majority of your internet’s bandwidth. | |
Software Settings
To maximize your experience, verify the following software settings.
| Bookmark the system | To access the website quickly, we recommend you save the application as a favorite in your browser. You can do this now by simply clicking on this link: https://app.procentive.com/ and then saving it to your bookmarks. |
| Allow Pop-ups | Warnings and alert messages appear in the form of pop-up windows; therefore, it's important that you allow pop-up windows for the website. This article will provide you with instructions on how to Allow Pop-Ups. |
| Install Adobe Reader | Verify that you have the latest version downloaded to your computer. The system displays documents and reports in a PDF format. Adobe Reader is free and easy to download or update from the Adobe website. Click on this link to do so now: Adobe PDF Reader. |
TIP: We recommend customers clear their cache on a regular basis. It can improve efficiency and speed and it often solves issues you might be experiencing.