After you have submitted a Support Request in the Ensora Health Community Portal, you can follow the steps below to access your existing Support Cases.

Check Existing Support Cases

1. Log in to the Ensora Health Community Portal with your Username and Password.
2. Click My Cases at the top of the screen.
   
    
3. Click on a Case Number or Subject to open that Support Case. 

   NOTE: Hover over the Subject to see the Case Description and Latest Update.

    

   
    
    
4. Case Name, Status, Case Number and Details display under the Details Tab. Click the Feed tab to view case comments and updates, or to add a new comment.

   Details Tab

   Feed Tab

   
   You can also click the tabs on the right to view more additional items linked to the Case.
   • Click Emails to view emails that have been linked to the Case.
   • Click Articles to view Knowledge Base articles that have been linked to the Case.
   • Click Files to view files that have been uploaded and attached to the Case.
   • Click Approval History to view approval history for the Case.