If your system’s billing module uses Office Ally for its clearinghouse, you may encounter issues where certain payers show ERA's posting in Office Ally, but they do not automatically push to the system in order to apply payments.
Often times this is because the Payer is generating ERA's in the older 4010 format, instead of the industry-standard 5010 filetype (they differ in what is allowed for a provider's address).
You can verify if this is the cause by checking the filename of the ERA to see if it contains 4010 as shown below.
To resolve this issue, use the Contact/FAQ button at the top off Office Ally's page and submit a request to their support team to have this updated on their backend.
As of July 2020, it is not possible for admin users to change this setting directly in Office Ally.
Once this change has been completed, the ERA's should begin to push over automatically.
Please allow for up to 24 hours after the change has been completed to see if ERA's push into the system.
If not, please contact codemetro.support@ensorahealth.com to troubleshoot the issuer further.