Login Help - Basic

Below are basic troubleshooting steps if you encounter difficulty accessing/launching the system.
 

General Tips for Logging Into Works

1. Ensure the device has a stable internet connection (3G/4G/WiFi/etc).
2. Verify you are on the correct login website. Every customer gets a unique URL.
   • The login URL is your company name followed by codemetro.com
     Example: yourcompanyname.codemetro.com
   • If on the wrong site, an error message displays to confirm the username and password are not recognized.
3. Verify the site administrator has created a user account for you.
4. If using a mobile device (smartphone or tablet) use the option for Run NPAGo.
5. If you forgot your password, use the Forgot Password buttons to have a reset link emailed to you.
    

PC (Windows) users seeing Application cannot be started

Works is optimized for Internet Explorer. There are currently no extensions that will allow us to access the system via Chrome. At this time, we recommend switching to accessing the system from Microsoft Edge.

1. On Edge, there are 3 dots "..." on the top right corner of your screen. Click on that button.
2. Choose the option "extensions
3. Click the option "manage extensions"
4. It will show a new page, here it will populate all of your plugins, click the button that says "remove" under each plugin
5. Restart your device
6. Try logging in again through your website link: https://*********.cmnpa.com
    

Mac (Apple) users seeing Application cannot be started

1. Mac users should use the option Run NPAWeb. This version is designed for non-PC devices.
2. NPAWeb simply runs the system inside the preferred web browser. No extensions or updates are needed.
3. More info: Using NPAWeb
4. If there are issues with NPAWeb displaying a white or black screen, please try the following:
   • Clear the browser’s Cache memory:
     Safari on Mac - https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
   • Close the browser completely and wait a full minute (to ensure the previous session is closed).
   • Try to log in again on your non-Windows device.
   • It may be necessary to restart your computer.