How do I locate company's "Secured File Delivery Password"?

We care about protecting your practice's client/patient PHI.

With that concern in mind, if you request a data file or folder containing sensitive client/patient information from our Support, Billing, or Implementation teams, the file will come encrypted by a practice-specific password.

Follow the steps below to locate and run the Secured File Delivery Password flex report, which will allow you to unlock the provided file.

1. Log into your system account.
2. On the Main Screen of NPA, click the Reporting tab.
3. Click the button labeled Flexible Reports - a new window will open.
   
   
    
4. Inside the Flexible Reporting window, locate the left-hand pane, where you can either type and search the report list with the keyword "Secured", or select it from the collapsed report list under the category Other > Secured File Delivery Password.
   
   
    
5. Once you have located it, click and select the name, Secured File Delivery Password
6. In the upper-left corner of the Flexible Report window, click the Run button to obtain your clinic's unique Secured File Delivery Password.
   
   
    
7. After it runs, your password will appear in the lower results section of the Flexible Report window.
   
   
    
8. Enter this password in protected documents - including Excel, Word, zipped folders, and more - when prompted with a screen like the one below:
   

Now you're in and viewing your requested data with peace of mind.

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