If you use the system on a PC, you may encounter an error message stating:
"Application cannot be started. Contact the application vendor."
Often times the issue can occur when we push new updates to our servers that need to be downloaded to your computer. To do this, you will need to locate and delete the "2.0" folder on your PC.
See the below article for steps on how:
Once this has been completed, a new copy of the app should begin to download the next time you go to launch the system.