Due to HIPAA regulations, students cannot be deleted from the system. Deactivate a student to make them no longer appear on the app or in the Portal.
NOTE: Student data is stored with the student profile when they are deactivated. At any time, you may reactivate that license and have access to their previous data.
IMPORTANT: It is important to deactivate students who are not actively receiving treatment as active students count in your organization's license subscriptions. Please remove your Example Student to avoid any additional charges.
Access Subscriptions & Licensing from the Administration Menu in the Administration Section.
- Click Manage Subscription.
- Scroll to the Licenses section.
There will be two tabs: Data Collection Licenses and VB-MAPP Licenses.
Select the option you wish to view.
- Select the desired student, checking the box next to their name.
- Click Remove Data Collection License to Remove Example Student.
Click Yes to confirm in the pop-up message.
NOTE: To learn more about additional student licenses, see Student Licenses: Add (Activate) or Remove (Deactivate) for more information.