Jump to Section:
Chat with Ensai Support
BETA: Ensai Support is currently in beta.
Ensai Support is our AI-powered chatbot and the first place to go when you need help. Ensai Support is available to quickly answer common product questions and guide you to helpful resources; no waiting required.
Click the Help Menu icon in the upper right corner, then select Contact Support to send a message to start chatting with Ensai Support.
Chat with a Live Agent (or Submit a Case)
If Ensai Support cannot fully resolve your issue, you will have the option to continue the conversation with a live support agent (during live chat hours) for additional assistance or submit a support case.
Within the Ensai Support chat, click Create a support case.
Email the Support Team
Email the Support Team: fusion.support@ensorahealth.com
If you have a question or support request, please describe your situation and include as much detail as possible. If you have any attachments that may help (screenshots, etc.) please attach them to your email. Do not include PHI in the email or screenshots.
You will receive a confirmation email that your Support Request has been received.
Call the Support Team
Call the Support Team: 877-288-5583 option 2 option 3 option 1.
Submit a Request Via the Support Hub
Use the Support Hub to submit and check the status of support requests.
See Submit a Support Case Request for more information.
View Help Articles or Ask the Community
Click the Help Menu icon in the upper right corner, then select Experience Hub.
See Post a New Question or Start a Discussion Thread in the Community Hub for more information.
