ID.me Support
The Support Team uses ID.me's Medical Partner Portal to help expedite your support requests. Contact Support and provide the following information so a case can be opened with ID.me on your behalf:
- Provider name & NPI
- Email address registered with ID.me
- Email address you are attempting to use (if different)
- Phone number
- Which steps you are getting stuck at or what you are trying to do
- Any error messages you see
Once this information is received and a case is opened, ID.me will typically reach out to you within a few hours to assist.