Sending a screenshot or screen recording to your support team can often help them troubleshoot or solve a problem. The steps to capture one will differ depending on your computer or device. Once you have a screenshot or screen recording, you can copy and paste it into the body of an email or upload it into the files section of your support case in the Ensora Health Support Portal.
Learn more about how to add files to your support case: Check Existing Support Cases & Add Comments
IMPORTANT: Make sure your screenshot or screen recording does not include any Protected Health Information (PHI).
Click the links below to learn how to take a screenshot or screen recording on your computer or device.
Windows PC
- Screenshot: Use Snipping Tool to capture screenshots
- Screen recording: How to Make a Screen Recording
Mac Computer
- Screenshot: Take a screenshot on Mac
- Screen recording: How to record the screen on Mac
iPhone
- Screenshot: Take a Screenshot on your iPhone
- Screen recording: Record the screen on your iPhone, iPad, or iPod touch
iPad
- Screenshot: Take a screenshot on your iPad
- Screen recording: Record the screen on your iPhone, iPad, or iPod touch
Samsung Galaxy Phone or Tablet
- Screenshot: Take a Screenshot on a Samsung Phone or Tablet
- Screen recording: Record your screen on your Android device