Mass Associate Staff to a Ticket

Overview

1. Click Mass Associate in a new or existing ticket.
   
    
2. Select either a Staff Group or a Role to populate the list of staff.
   • The staff name(s) will then appear in the Staff to associate box.
     
      
3. Select the staff you want to associate in the Staff to associate box.
     
    
4. Click Associate Staff.
5. Click X to close the window.
6. Check the box by any staff that you want to alert to the ticket in the Associated/Waiting on field.