Answer a Renewal Request

When a prescription has run out of refills, the pharmacy can send a renewal request to the prescriber through the system. Prescribers can Approve, Deny or Replace renewal requests from the Pharmacy Renewal Requests section of the Tasks page. A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

Prescribers can take action on a renewal request by clicking on the patient name from the Tasks page. If the patient name displays in blue, this indicates that the request is for a mapped prescription. If the patient name displays in orange, this indicates that the request is for an unmapped prescription. 

A blue Exclamation Point icon will display next the the patient name if the pharmacy indicates that a prescription is urgent.

If an administrator has entered a Staff Review Note and Recommended Action, it will display in the Staff Review column on the Tasks page and within the renewal request, and the name of the administrator will display below the prescriber name in the Prescriber column. Staff Review Notes and Recommended Actions are recommendations only and do not transmit prescriptions to the patient's pharmacy.

Click the Select Location and Select Prescriber drop--downs to filter for a specific location or prescriber. Click the Display dropdown to select which drugs appear on the Tasks page.

• Select Display All to display all prescriptions.
• Select Controlled to display only controlled substances.
• Select Noncontrolled to display only noncontrolled substances.

To filter for a specific patient, enter the patient name in the Patient Search field, then click the Filter button. Use the Print icon at the top left to print the Tasks page. The page will display with any filters selected.


 

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Approve Renewal Request

Click on the patient name from the Pharmacy Renewal Request section from the Tasks page to open the Renewal Request for that patient. Integrated EHRs may require patient selection prior to launching the system to respond to a renewal request.
 

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.
   
   
    
2. Review Interactions at the top of the page.
3. Review Allergies, Active Medications, Previous Medications, and any Staff Review Notes and Recommended Actions (if applicable) at the bottom of the page.
4. Click the Detail button to see important medication details about the medication originally prescribed by the provider.
    
    
5. Enter the number of Refills.
6. Click the Approve button.
   

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Deny Renewal Request
 

Prescribers can deny a Renewal Request for any reason.

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

    
   
   
2. Click the Deny button.
   
    
3. Select a Denial Reason from the list or explain why the request is denied in the Notes to Pharmacist field.
4. Click the Deny button.
   

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Replace Renewal Request
 

Providers have the option to replace the medication on a Renewal Request with a different prescription.

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

    

   
2. Click the Replace button.
   
    
3. Enter the name of the replacement medication in the Drug Search field.
4. Enter the form of the medication in the Form field.
5. Click the Continue button. The sig builder opens.
   
6. Enter sig directions and dispense information, then click the Replace button.
    
    
7. Review Interactions at the top of the page.
8. Review Allergies, Active Medications and Previous Medications at the bottom of the page.
9. Click the Detail button to see important medication details about the medication originally prescribed by the provider. 
10. Enter the number of Refills.
11. Click the Accept New Prescription button.
    
     

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