Manage your provider accounts from the Customer Portal. You can make adjustments to your providers' Full-Time Employment percentages (FTE%) so they are billed appropriately according to their time at your practice.

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Edit Provider Account
 

1. Log in to the Customer Portal.
2. Click the Maintain Top Level Account Kids link.
    
3. Click Select next to your account name. A list of all hospitals and clinics under the account will display.
    
    
4. Click Select next to the hospital or clinic where the provider is working.
    
    
5. Make sure the Show Active Docs checkbox is checked.
6. Click the Show All link. A list of accounts for all providers at the practice displays.
    
    
7. Click the Edit link next to the provider's Location and Name to open their account.
    
    
8. Provider account information is highlighted in blue when the account is open for editing. 
    

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Adjust FTE%
 

Once you have a provider account open for editing, you can adjust the FTP% for providers who do not work at your practice full-time. 

1. Follow the steps to Edit the Provider Account.
2. Navigate to the FTE% column.

   NOTE: A blank space in the column indicates a full-time provider.

    
   
   
3. Click inside the FTE% column and type in the appropriate FTE% for the provider. For example, a provider who works at your practice 1/3 of the time should have an FTE% of 33. A provider who works 1/2 of the time should have an FTE% of 50.

   NOTE: If you have a provider in two different accounts (not locations), mark one FTE% at 0 (zero) and leave the other column blank.

    

4. Click the Update link.
   
    
5. The updated numbers display in the FTE% column for the provider.
    

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