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FAQ: Why am I receiving an error message when adding a New Client?

  • Aug 13, 2025 1:51 PM UTC
  • Aug 27, 2025 2:09 PM UTC
  • 0 replies
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Ensora Education Team
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If you receive an error message stating that there is an invalid date range under the Insurance Information section while adding a New Client, check the Effective and Expiration Date. The date range must be between 1/1/1900 and 6/6/2079. Any date outside of that range will result in an error message, and the Client will not be successfully added into the system. 

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