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Disable & Enable Appointment Reminders for a Client

  • Aug 13, 2025 2:27 PM UTC
  • Sep 4, 2025 10:31 PM UTC
  • 0 replies
  • 37 views
Ensora Education Team
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Appointment Reminders are an Organization wide setting. If you have a Client that does not want to receive Appointment Reminders, you can disable them for the individual Client. You can disable Text Reminders and/or Phone Reminders at any time.

  1. Hover over the Managers tab in the navigation bar and select Client Manager from the drop-down.
  1. Click on desired Client.
  
  1. Click Edit Client Details.
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  1. Scroll down to the Contact Information section.
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  1. Deselect Receive SMS box to disable Appointment Text Reminders.
  1. AND/OR deselect Receive Calls to disable Appointment Phone Reminders.
  1. Scroll back to the top and click Update Details.
  1. You can enable Text and/or Phone Reminders for a Client by selecting desired checkbox.
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