Automatic Appointment Reminders are an Organization wide setting. Enabling Reminders sets them for your entire Organization. After Appointment Reminders are setup, Staff can enable or disable reminders at a Client level. You can setup one or all of the reminders below:

• Email Reminders - Free
• Phone Reminders - $0.07** per minute in the United States.
• Text Reminders - $0.07** per text message segment in the United States to send the Reminder and $0.07 per text message Response (Confirmed, Cancelled, Reschedule).

  NOTE: A text message segment is 160 characters. If your message is greater than 160 characters, it will count as two out going text message segments. Learn more below.

** $0.07 Text and Phone Reminders is the three month Introductory Rate. As of 6/9/2021, Text and Phone Reminders will be $0.10 per message segment/minute.

Additionally, if you choose to use Text and/or Phone Reminders you will be able to do the following:

• Receive Client Appointment Responses - After a Client responds to the Appointment Reminder (Confirm, Cancel, or Reschedule), the system will log that response as an updated Client Appointment Status.
• Get Staff Appointment Status Notifications - Once a Client has responded to an Appointment Reminder, Staff assigned to the Appointment will be able to view the Client Response in the Client's Reminder Logs. 

Appointment Reminder FAQs

• The system will attempt to resend an Appointment Reminder a maximum of two times. If the Client is not initially reached, the system will retry an hour later.
   
• If you use both Phone and/or Text Reminders, once a User is reached and has input a response (Confirm, Cancel, Reschedule), the system will stop trying to reach the Client. This way the Client doesn't get a text after confirming via phone or vice versa.

Ready to Get Started? Next Steps:

• Setup Automatic Email Appointment Reminders
• Setup Automatic Phone Appointment Reminders
• Setup Automatic Text Appointment Reminders