This article will help prepare for your first Telehealth Appointment with your Provider.
What is Telehealth?
Telehealth is the use of video and audio technologies to support long-distance services between Providers and their Clients.
What is ShareNote Community?
ShareNote Community is a practice management application that your Provider uses to organize their Appointments, Notes, and Billing. ShareNote Community is HIPAA compliant and secure.
Do I need a specific internet browser?
| If you are using a Desktop or Laptop | If you are using a tablet or mobile phone |
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What equipment do I need to join a Session?
You’ll need the below to join a Telehealth (online therapy) Session with your Provider:
- A computer, tablet, or phone (no applications or software to download).
- An external or integrated webcam.
- An external or integrated microphone.
- An internet connection with a bandwidth of at least 10 MBPS. We recommend an Ethernet cable over Wi-Fi when possible to ensure you receive the best possible connection through your internet provider. You can check your internet speed here.
- Shut down all background applications to ensure Telehealth receives the majority of your internet’s bandwidth, especially applications that use your camera.
Before You Join
Conduct a pre-call test to make sure your internet is strong enough and you're using the correct device and web browser.