Scenario
Users may receive the alert, The Refunded Payment is Immutable, when they click See Details next to a refund on the Client's Ledger.
Reason
When you refund a payment, the system keeps a record of it on the Client's Ledger. The Refunded Payment is Immutable alert lets you know that a refund was given , but no action can be taken as essentially this is a record keeping note.
Solution
No action needs to be taken, it is simply a log of refunded payments.
You can mark the box to Exclude Credit Card Refunds and Refunded payments if you just need to see payments that need to be applied to an Invoice and not see refunds.