FAQ: Add an Invoice Item Button is Disabled

Scenario

When editing an invoice you're unable to click the Add an Invoice Item button.

Reason:

Once an invoice has been submitted as a Claim it cannot be edited or changed.

Solution:

If it's been Submitted, from the Submitted tab in the Claims section, you need to mark the Claim as "Failed/Rejected." After you have done that, you will able to make changes to the Invoice. 

1. Click Billing tab in the primary navigation bar.
2. Click Claims in the side menu.
3. Click Submitted tab and locate appropriate Claim.
4. Click Update Status and select Rejected/Denied.
   

If the Claim is in Claims Awaiting Submission tab in the Claims section, you will need to remove it from that section.

1. Click Billing tab in the primary navigation bar.
2. Click Claims in the side menu.
3. In Awaiting Submission tab, locate appropriate Claim.
4. Click Actions and select Remove Claim.
   
    
5. After you have done that, go back to the Client Ledger and add desired Invoice items.
6. Submit Claim to Claims Awaiting Submission.

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Related Article: See more here on correcting submitted claims.