Overview
A duplicate ERA will appear in the ERA Module when there is a glitch at the payer or the clearinghouse and it cannot be deleted. When a duplicate ERA does appear in the ERA module, confirm that it is indeed a true duplicate. You will not save it or post it as usual.
Process a Duplicate ERA
- Go to the ERA Module.
- Locate the duplicate ERA(s).
- Click the checkbox in the Processed column.
- The checkbox will appear in blue, indicating that it was manually checked.
NOTE: If you have already saved the duplicate payment(s) you will need to go to the Payments module and delete the payment. Once deleted you may return to the ERA module and click the Processed checkbox.