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Error Message

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Description

This error appears as a rejection in the Electronic Module. Some codes, such as 90899 and 83986 require a narrative description on the claim that details what the charge is for. 

Resolution

1. Click on the Payers Module.
2. Double click to open the payer.
3. Click on the Rates tab
4. Click on the Codes sub-tab.
5. Enter the code here with a rate of $0.00 (or leave the rate as is if this is where you keep rates).
6. In the Narrative Description column, type in the code's description.
   • The description MUST be 20 characters or less, including spaces.
   • The most common description for this code is Care Coordination; however, it may be different based on use and payer contract.
7. Click Save.
8. Resend the claim.