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Procentive

Add a Commercial Payment

  • Aug 13, 2025 1:44 PM UTC
  • Aug 20, 2025 6:09 PM UTC
  • 0 replies
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Ensora Education Team
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Overview

This article will explain how to manually enter and allocate a payment when you receive a paper Explanation of Benefits (EOB), and the electronic remittance advice (ERA) did not come directly into Procentive.
 

Add a Commercial Payment

  1. Go to Payments module.
  2. At the top of the screen change the drop-down View to Payments.
  3. Choose Add.
    • The New Payment window will appear.

      new_payment_window.png
       
  4. Date Posted: Defaults to todays date.
    • Date can be changed if needed.
  5. Reference: Enter a check number, an EFT #, or anything else that will identify this payment.
  6. Type: Select the type of payment.
  7. Payer: Select the payer you received payment from.
  8. Amount Received: Enter the full amount of the payment. 
  9. Note: Optional.
  10. Choose Save.
    • A new Payments Window will open, prompting you to begin allocated this money.
  11. Client/Claim: Type in the client's name.
  12. Click Tab on your keyboard.
    • The client's name and number will appear below the search field.
    • If more than one client with the same name is found, use the drop-down arrow after their name to choose a different client. 
    • All unpaid claims for the chosen client will appear on the bottom half of the screen.  
       
      client_search_in_payments_window.png
       
  13. Locate the service line you received payment for.
  14. Choose new to create a new transaction.
    • Procentive will apply the reference you just created. If not, choose a payment reference by clicking the drop down arrow PRO_down_more_arrow.gif in the reference column.
    • Procentive will also default to a transaction type of Payment. If you need to change the type, clicking the drop-down sm_down_white.gif in the type column.
  15. Enter the amount of the payment.
  16. Click save.
    • A green SAVED box will appear to indicate the transaction was saved.
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