If a voided claim was submitted and the insurance company requests a new claim to process without a corrected claim or voided claim code attached, you can resubmit the claim.
- Click Billing in the side navigation.
- Click Claims.
- Click the Accepted tab.
- Select the claim, click Update Status, then change the status to Denied.
- Click the Rejected/Denied tab.
- Click Update Status, then select Resubmit New Claim.
- Select the Resubmission details not required for this claim checkbox.
IMPORTANT: Selecting this checkbox prevents the resubmission of a corrected or voided claim code.
- Click Resubmit & Create New Claim.
The claim is moved to the Resubmitted tab and will transmit to the clearinghouse within 24 hours.
