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Why isn't my device syncing data to the Portal?
- In order to sync from a device to the Portal, the app must be open while the device is connected to Wi-Fi or 5G.
- In the upper left corner of the device screen, there will be a small spinner indicating that syncing is occurring.
- The system syncs 40 data points every 30 seconds. Depending on how many un-synced data points there are, you maybe have to leave the app open accordingly.
NOTE: If you are collecting data while connected to Wi-Fi or 5G, syncing will occur in the background while you conduct sessions.
For additional assistance, please contact ABADataCollection.Support@ensorahealth.com
How to force Sync if I have unsynced items stuck on the app?
IMPORTANT: Do NOT remove your User from the App. Do NOT delete or remove the app from your device. All unsynced items are locally stored on the device. If the app is deleted all unsynced data points will be deleted as well.
The Unsynced Items on a device are for the whole device (not user specific), so you would only need to do this once on the device, not for each user.
Force Sync on App
- Open the App on your device.
- Confirm Unsynced Item on PIN screen (top right corner).
- Click the Manage Users button.
NOTE: Do NOT remove your name!
- Click the Add User button at the bottom.
- Enter your Username and Password again.
You will see a Data Sync In Progress.
- At the PIN Screen, Unsynced Items should start coming down. This may take a few minutes to see.
If you continue to have issues, please reach out to ABADataCollection.Support@ensorahealth.com
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Why aren't my Programs & Targets appearing for my Student on the App?
In order for a Program and its associated Targets to appear on the Student Dashboard (in the app), a Program must contain at least one Target that has been opened for In Treatment. To solve this, open at least one Target for treatment.
- In the Portal, under the Students tab | Skills Acquisition tab.
- Locate the Program.
- Select the Target.
- Confirm Status is In Treatment and Date Opened is listed.
- In the App, select the Student.
- Select the Playlist.
- Select Programs to Run.
- Make sure all Programs are selected.
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For additional assistance, please contact ABADataCollection.Support@ensorahealth.com
Why is my SOAP Note not syncing to the Portal?
IMPORTANT: It can take up to a day for a SOAP Note to be available for download from the Portal. This is the current process for converting the SOAP Note to a readable pdf.
If your SOAP Note (or Note) is listed in the Portal but not showing as available for Download (after 24 hours), try the 'Empty Edit' steps below.
NOTE: Confirm that the SOAP Note is Published in the App (and not just saved as a Draft). Draft SOAP Notes and Draft Notes will not sync to the Portal. Only after it is published will it sync to the Portal.
Perform an Empty Edit
- Go to the SOAP Notes (or Notes) tab in the App.
- Select the SOAP Note (or Note) and click Edit in the upper-right corner.
NOTE: You can only edit your SOAP Notes, not notes created by other users.
- Click on any text field.
- Click Publish in the lower-left corner.
If you continue to have issues, please reach out to ABADataCollection.Support@ensorahealth.comfor more assistance.