Not all features may be available by default and additional charges may apply for certain features. Please contact the Support team with any questions
PERMISSIONS: Clinic Staff must have Administrator Role assigned in order to manage the Patient Portal.
Patient Portal: Introduction and Set-Up
Introduction
The Patient Portal is an add-on service that provides an online web portal for patients that lets them do the following tasks:
- Intake Paperwork - The patient can fill out standard intake paperwork which can then be imported directly into the patient’s Case.
- Schedule Visits - Patient can check their upcoming appointments and optionally, at your discretion, allow them to cancel or create new appointments. You can also allow them to request an appointment be canceled.
- Payments - Patients can pay their balance and download a pdf of their last patient statement.
- Records - The patient can see any treatment documentation that you release to their Patient Portal for viewing and downloading. They will also be able to see any intake paperwork they have completed.
- Chat - The patient has the ability to send messages to the therapist, and the therapist can respond from within the system in a HIPAA-compliant manner.
Set-Up
Setup is a coordinated effort between Fusion Enterprise and the client. The client will put a button on their existing website that will direct the patient to the Patient Portal. This portal will then communicate securely with the system Server.
Once you decide to purchase the Patient Portal service, we will work with you to get everything set up.
For assistance, please contact support at:
- Email us: fusionenterprise.support@ensorahealth.com
- Call us: (469) 656-3133 9 am - 6 pm EST