This chart gives a breakdown of customer and account manager responsibilities for RCM accounts.
Patient Access
| System | Responsibility Matrix |
| Scheduling | Customer |
| Pre-Registration Services | Customer |
| Point of Service Payment (Patient Portal) | Customer |
| Realtime Eligibility Verification | Customer |
| Verification of Benefits | Customer |
| Credentialing | Customer |
| Utilization Review (Authorization) | Customer |
| Contract Management (Exp. Reimbursement) | Customer |
| Over/Under Payment Analysis | Customer |
| CDM Maintenance | Customer |
| Charge Entry | Ensora Health |
| Medical Records | Customer |
| Coding Entry | Ensora Health |
| Coding Direction | Customer |
| Billing Approval-Render Appointments | Customer |
| Billing Submission | Ensora Health |
| Payer Rejections | Ensora Health/Customer |
| Follow-Up | Ensora Health |
| Denial Approval | Ensora Health |
| Write Offs & Adjustments Approvals | Customer |
| Write Offs & Adjustments Posting | Ensora Health |
| Cash Posting | Ensora Health |
| Patient Statements | Customer |
| Patient Collections | Customer |
| Bad Debt Management | Ensora Health/Customer |
| Frequency of Client Report M-Monthly, W-Weekly, A-Adhoc | Ensora Health/Customer |
| List of Reports Clients Receive | Ensora Health/Customer |