FAQ: Wrong "Send Payments To" Address is Printing on Billing Documents

Users who wish to have a different address show on billing documents may enter a Send Payments To address. You must have Administrator permissions to access this field. 

1. Click on Organization in the primary navigation bar
2. Scroll to Send Payments To section.
3. Fill out address fields with desired address and click Save. 

If the Send Payments To field is left blank, the Location address on the settings page will be used instead. 

We do not recommend putting a Provider's home address in these fields. 

[Back to Top]

 

For Practices with Multiple Locations

If you have multiple Locations for your Practice, you can select to have the Appointment Location address listed for your Billing Documents.

1. Click Organization tab in primary navigation bar.
2. Click Locations & Rooms tab.
3. Click Details button for Location you want to update.
4. Enter Location Address, additionally if desired, a Send Payments To Address as well.
5. Click Save.
   

Back on the Organization > Settings select the If multiple locations exist, use address of appointment location on printed invoices, statements, superbills and receipts checkbox.

• If marked, the Appointment Location Address will display on printed Invoices, Statements, Superbills, and receipts.

[Back to Top]