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Fusion Enterprise

Messaging: Email Setup

  • August 13, 2025
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Ensora Education Team
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Permissions Required: Clinic Staff must have Administrator, Billing Assistant, Billing Manager, Clinical Director, Front Office, Front Office Assistant, Operations Manager, or Staff Therapist assigned in order to send Email via Digital Secure Messages.

 

Messaging: Email Setup

Important: As a reminder, it is a HIPAA violation to send Personal Health Information (PHI) via unsecured Email.

The Email system in Fusion Enterprise allows for an email account for each clinic or holding company as well as one additional default account. When sending an email the user can specify which account they wish to use and will be limited to the clinics for which they have permission to view in the system.

Prior to sending or receiving an email, you will have to set up the email accounts that you wish to use with the system. This is done under Administration -> General Information -> General -> Email Settings.

MessageEmailSetup1.png

Right-Clicking on the grid on the right you will be presented with the following menu:

MessageEmailSetup2.png

Email Setup Menu

Add..

Allows you to add a new email setting.

Edit

Allows you to edit the currently selected entry.

Delete

Deletes the currently selected entry.

Print

Prints the grid.

Refresh

Updates the screen and checks for any changes made by other users.

Close

Closes the menu

Selecting add or edit brings up the following screen:

MessageEmailSetup3.png

Email Settings

Location

The location drop down will contain a list of all of your clinics and holding companies plus the default.

Protocol

Indicates the settings are for Inbound (IMAP or POP3) or Outbound / Outbound Email (DSM).

Host Name

Host Name of the protocol (ie smtp.gmail.com)

Port Number

Port number for the protocol (ie 25)

User Name

The username of the email account.

Password

The password of the email account.

Security

Security type if required (None or SSL)

Archive Folder

The folder where you want messages saved after they have been read from the server. This is only used for IMap style accounts and must already exist.

You will add two rows for each account: an inbound row and an outbound row. These settings are available from your email provider.

Example: For a typical Gmail account you would use the following settings:

MessageEmailSetup4.png

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